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FREQUENT ASKED QUESTIONS

No, it is not necessary. You can make purchases as a guest, for convenience we recommend creating an account so you do not have to enter your shipping and billing information for each order.

Add the products to the shopping cart. When you are finished go to PLACE ORDER. Check and make sure all the information is correct before confirming your purchase and payment.

Unfortunately, we cannot cancel the order once it has been placed. This allows us to pack your orders efficiently and minimize errors. It is recommended that you check your order before placing it.

In the payment section you will see a sign that says ENTER DISCOUNT CODE.

After you have placed your order, you will receive a confirmation email from us to confirm that your orders have been received. However, please note that orders will only be shipped when payment has been approved and the billing and delivery address is verified. Alternatively, you can check the status of your order at MY ACCOUNT > ORDERS if you are a registered user.

Once the order has been shipped, a confirmation email with the tracking number will be sent to you. You can check and track the delivery status of your orders with our logistics partner.

Free shipping to mexico always. Free shipping on all international orders over $50, if international shipments do not exceed $50 a $9.90 shipping charge will apply.

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please be sure to provide the correct shipping address.

We apologize for sending you an incomplete product. Please contact our customer service team at info@us.deliodietz.com and we will get back to you as soon as possible.

We apologize for sending you a defective product. Please contact our customer service team at info@us.deliodietz.com and we will get back to you as soon as possible.

We apologize for sending you an incorrect product. Please contact our customer service team at info@us.deliodietz.com and we will get back to you as soon as possible.

We do not provide size or color changes. However, we do accept product returns. You can check our return policy here.

Email our customer service team at info@us.deliodietz.com if you have not received your package after 10 business days.

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